24-Hour Cancellations and No Shows

Dear Patients of Dr. Nicola and RestorMedicine:

As many of you may have noticed and even experienced, our schedule has become very busy. We are scheduled out to the middle of November and have nearly twenty people on our waiting list if a cancellation becomes available. Having said that, we are currently experiencing a large number of last-minute cancellations and no shows.

Subsequently, it has become necessary for us to start strictly enforcing our 24-Hour Cancellation and No Show Policy. We have been lenient in enforcing this policy in the past. All cancellations within 24 hours of the appointment time, and all no shows, will be charged 50% of the consultation fee for the allotted time. At least 24 hours notice (and preferably longer) is needed to allow us plenty of opportunity to offer the time to another patient who desperately needs it. It does not benefit anyone if an appointment remains empty. Unfortunately, this is the only way we know of to address the situation and keep everyone accountable for his or her scheduled appointments.

This policy will be effective immediately. We greatly appreciate each of you and for all of your cooperation and understanding in our attempt to keep things running smoothly.

Sincerely,

Dr. Nicola McFadzean Ducharme, ND
And Staff